Why Does Conflict Originate?
Why does conflict originate
| I wonder why they’re really upset? | That’s John’s fault again – wait ’till I see him!!! |
| How would I feel if this happened to me? | Why is this person shouting so loud at me? |
| Is there a potential solution to this? | And how’s that my fault? |
| What do you think they want to happen? | This is the fourth angry customer I’ve had to deal with in a row! |