Reflective Techniques & Positive Effects

• Self Reflection
• Team Meetings
• Appraisals
• Customer Feedback

Why is it important to reflect after a conflict situation?

Reasons Why Conflict Management is important when working with the public.

• Helps staff feel better prepared and more comfortable
• Fewer complaints/more compliments
• Staff feel valued and will improve performance
• Less staff turnover and reduced recruitment costs
• High customer satisfaction rating